Information related to COVID-19
Social distancing measures are also affecting our business, resulting in longer handling and shipping times than usual.
Our usual management period of 21 business days maximum, can now be up to 40 business days, due to delays in national or international transport.
We are permanently in contact with our suppliers and following the latest
news, to minimize setbacks and make the purchase process a satisfactory experience for everyone.
These are difficult times for everyone, and we thank you for your patience.
SHIPPING COSTS AND PAYMENT INFORMATION
PRICES AND SHIPPING COSTS p>
All prices indicated in our online store include VAT calculated at the current rate and are expressed in euros. Shipping costs are calculated based on the province and country of the recipient and according to the shipping options chosen by the buyer, who can always decide if he prefers to be the one who contracts the collection and shipping services or to do it personally, to For this collection option, you must select the "Store collection" option and indicate the date and time slot for the collection. The difficulties or impediments for the shipment of an article to certain countries are not our responsibility and although we are the first to regret it, the sale simply cannot be carried out, so we will return the amount received from the buyer to the same.
HOW DO I PLACE AN ORDER?
To place an order, you must enter the exact quantity of the desired products by selecting the option "Add to cart" and these will be included directly in the shopping cart represented by a cart. You can always correct any error in the data entered, change the content of the cart or cancel the order before formalizing the payment. By placing the order, you will be acknowledging and declaring that you have read the instructions provided and fully accept these terms and conditions.
In the minimum time necessary you will receive an email confirming receipt of the order. This document is considered a contract for the purposes of what is pre-established in article 23, of Law 34/2002; Consequently, the parties accept that the contract be formalized at the registered office of our company.
WHAT PAYMENT OPTIONS ARE AVAILABLE? p>
You can pay for the products for sale by credit cards: Visa, MasterCArd, Maestro, Discover, American Express and Aurora Card, Pay, Paypal or by bank transfer. < / p>
WHEN WILL I RECEIVE MY ORDER?
It takes us between 5 and 20 business days to process an order, although we will always do everything in our power hands to keep the wait as short as possible, it may take up to three weeks.
FROM WHERE AND HOW IS MY ORDER SENT?
Your order always goes out from our studio in Manresa - Barcelona (Spain). The we ship through recognized transport companies or by mail. For any questions or problems you can send us an email to firstname.lastname@example.org.
Shipping costs include packaging, handling and delivery by courier or registered mail. We are not responsible for possible delays by the company hired to make the delivery.
They will only be accepted returns in the following cases:
- Defective product
- Product shipping error
If you give any reason for the above, you can return the products with their original packaging within a period of 14 calendar days from the receipt of your order, according to article 71 of the General Law for the Defense of Consumers and Users. In these cases, you should contact Fri e-mail: email@example.com and we will respond to you within 48 hours. Once the products have been checked, we will refund the amount of the returned order and the return costs
WILL I HAVE TO PAY CUSTOMS FEES FOR MY ORDER?
International orders may incur additional customs charges. This rate is not under our control, and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend you speak with your local authorities to clarify this point.
MY ORDER SHOULD HAVE ARRIVED ALREADY, BUT I HAVE NOT RECEIVED IT YET. WHAT I DO?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask for your order to the transport agency indicated in the confirmation email.
● Ask your neighbors if the carrier had left them your package.
If the address is correct and the package is not in the transport agency or with your neighbors, please contact us at firstname.lastname@example.org
Yes If there is a problem with your shipping address, we could send you your product again, but you will have to bear the costs.
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