Refund policy
RETURNS
Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately, We cannot offer a refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we need a receipt or proof of purchase. There are some situations where only partial refunds can be guaranteed: (if applicable) * Any item that is not in its original condition, is damaged, or parts are missing for reasons beyond our control.
* Any item that is returned more than 30 days after shipment.
Refunds (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.
Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is reflected.
If you have followed all these steps and have not yet received a refund, please contact us at store@birdkingbarcelona.com.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item or another, send us an email to store@birdkingbarcelona.com and send the item to Sant Fruitós 14-16, Manresa, CP 08242, Spain.
Shipping
To return your product, you must send it to: C / Sant Fruitós 14-16, Manresa, CT, 08242, Spain.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless the return occurs due to a defective product or error on our part. In such cases, we will pay you the amount of the purchase and the shipping costs that you would have paid.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than € 75, you should consider using the service's traceable shipping rate or purchasing shipping insurance. We cannot guarantee that we will receive your return. Discard Change Save Change
* Any item that is returned more than 30 days after shipment.
Refunds (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.
Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is reflected.
If you have followed all these steps and have not yet received a refund, please contact us at store@birdkingbarcelona.com.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item or another, send us an email to store@birdkingbarcelona.com and send the item to Sant Fruitós 14-16, Manresa, CP 08242, Spain.
Shipping
To return your product, you must send it to: C / Sant Fruitós 14-16, Manresa, CT, 08242, Spain.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless the return occurs due to a defective product or error on our part. In such cases, we will pay you the amount of the purchase and the shipping costs that you would have paid.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than € 75, you should consider using the service's traceable shipping rate or purchasing shipping insurance. We cannot guarantee that we will receive your return. Discard Change Save Change